The old way
Every order question yanks you back into Shopify — and your best customers never hear from you.
“Where's order #1234?”, “I want to return this”, “change my address.” The same three emails all day, each one a trip into the admin — while the people who already bought, your easiest next sale, sit in a separate app that bills per head.
How it fits together
The order reads itself, the reply drafts itself, the buyer comes back.
Support runs on one engine, in three beats — and every beat feeds the same asset: a buyer list you own. Mail lands, the inbox reads it the way you would, the reply gets drafted, and you approve anything that sends.
It spots the order before you do
A Skill reads the order number and the customer off the incoming email and pulls the live order from Shopify — on every order email, before you've opened it. It can, because it's running on your store's data, not guessing from the text.
The order lands in the thread
Total, payment, fulfillment, items — the live order renders as a card right in the message, with a View in Shopify → straight to that order in your admin. The answer's on screen before you've read the question.
The routine reply, drafted overnight
On a schedule, an agent triages, tags, and drafts the grounded reply — the return, the address change, the status update — then queues it for your one-click yes. Nothing sends without you; everything it does is reversible.
What changes
The store in the thread, the buyers in your database.
The order, one click from your admin
An order-number email renders a live card — total, payment, fulfillment, item count — plus a View in Shopify → link straight to that order. Built in, nothing to wire.
Email everyone who ever bought, no per-head bill
Drop your Shopify customers into your own database with a CSV, segment by what they bought, and send a restock note or a product drop with open and click tracking. No app decides who you can reach, and growing the list never raises the bill.
Grow it off your own storefront
A signup form on your store — a hosted page on your domain, or a few lines of JavaScript posting to a CORS-open endpoint. Double opt-in and a honeypot ship with it; new subscribers land straight in your audience.
The shopify-support recipe gets you running in an afternoon. A drop-in starter: order-status and customer lookups, a returns Skill that drafts the reply, an overnight autopilot you approve, and a daily sales digest to Slack. Add your SHOPIFY_TOKEN and deploy.
Questions
What you'll want to know.
- Does the Shopify order card really deep-link into my admin?
- Yes, that one's built in. An order-number email renders a live card with a “View in Shopify →” link straight to the order in your admin. No recipe required.
- How do my Shopify customers become a mailing list?
- You export them from Shopify and import the CSV into an audience, then segment and broadcast. The list sits in your own database, so you can query it, export it, and message it without asking a vendor's permission.
- Can I style the signup form to match my store?
- Yes. It's a hosted page on your domain plus a CORS-open JSON endpoint your storefront can post to, so the look is yours. Double opt-in and a honeypot are included.
Why builders switch
What store owners say.
“Support went from my worst hour of the day to drafts waiting when I open the shop — with the order right there in the email. It's the cheapest repeat-customer engine I've got.”
Ava Romero
Owner, Main Street Goods
Sample testimonials: illustrative, pending real customer quotes.
Early users
Make the support hour pay you back.
The order renders itself, the routine drafts overnight, and every buyer stays in a list you own — one stack, three subscriptions gone, no per-head bill on your own customers.
Not technical? We'll build it for you →